As many of you know, I grew up working in the grocery business. In many ways, the grocery business is a slow changing business. To get started a large investment of capital is needed for equipment and inventory, which is one of the reasons that everything changes so slowly, both for stores and for vendors…. Read more »
I’m in Iowa this weekend visiting family. This is a yearly pilgrimage we take about this time every year. You see, my Grandma’s birthday is June 6th and around that day we have a birthday party for her. This year it’s her 96th birthday. There will be over 40 people there ranging in age from… Read more »
This morning when I checked my email I was greeted with this subject line: “Need a Blog Post to Edit”. It was from Brandon, my staff member who edits my posts and makes sure that everything is ready to go out on time. You see, I made the commitment over 5 years ago that I… Read more »
Imagine for a moment that it’s one year from now and you have a Facebook Marketing Machine bringing you a steady flow of prospects and customers on autopilot! Looks good, doesn’t it? I bet it feels good too! You’re not worried about where your next customer is coming from. They just show up in your… Read more »
Let’s face it, no matter how hard you try, no matter what systems you have in place, no matter how well trained your staff is, eventually your business is going to disappoint someone. Even Disney, one of the best companies at customer service has hiccups. Just do a Google search for “Disney customer service stories”…. Read more »