Let’s face it, no matter how hard you try, no matter what systems you have in place, no matter how well trained your staff is, eventually your business is going to disappoint someone. Even Disney, one of the best companies at customer service has hiccups. Just do a Google search for “Disney customer service stories”…. Read more »
I’m writing this on my laptop from the Café Court of our local mall in Eau Claire, WI. My wife and daughter are roaming the mall looking for great deals, but when they get back we will be off to lunch. As I sit here it brings back memories. I owned a restaurant (Steak Escape… Read more »
Let me guess, this is what’s happening. . . You get excited about a new idea or project and you get started with it. You schedule a time to work on it, you develop a plan and you get started and then . . . It’s time to start investing some money, either by adding… Read more »
Are You Too Busy To Succeed? I have seen it far too often – a savvy, worthy business person misses out on an opportunity to grow their business and their profits. Why? Because they’re too busy. What does that mean, though? Who is too busy for something wonderful like opportunity, growth, and increased revenue? Well,… Read more »
Over the past several weeks, I have written about what it takes to successfully market your off-line business online. This article gives you an overview of what you need to do. If you’ve read my previous articles you have what you need to get started. So—back to my first question—what’s stopping you from marketing your… Read more »