Are you Working on Going Out of Business?

As many of you know, I grew up working in the grocery business. In many ways, the grocery business is a slow changing business. To get started a large investment of capital is needed for equipment and inventory, which is one of the reasons that everything changes so slowly, both for stores and for vendors…. Read more »

The Secret to Making Your Facebook Marketing Work

Making Facebook Work

Imagine for a moment that it’s one year from now and you have a Facebook Marketing Machine bringing you a steady flow of prospects and customers on autopilot! Looks good, doesn’t it? I bet it feels good too! You’re not worried about where your next customer is coming from. They just show up in your… Read more »

You Have a Negative Review on Facebook …Now What?

Negative Review

Let’s face it, no matter how hard you try, no matter what systems you have in place, no matter how well trained your staff is, eventually your business is going to disappoint someone. Even Disney, one of the best companies at customer service has hiccups. Just do a Google search for “Disney customer service stories”…. Read more »